When we admit students to our school our prime objective is to ensure the wellbeing and success of that student should they become part of our community. Throughout the admissions process this objective should be at the forefront of our minds as we try to assist the student and their family.
Child Protection Policy
Bromsgrove International School Thailand aims to provide a safe and happy environment for all of our students so that learning can take place in a safe and secure atmosphere. This Child Protection Policy supports Article 3.1 of the Convention of the Rights of the Child which states that, ‘in all actions concerning children, whether undertaken by public or private social welfare institutions, courts of law, administrative authorities or legislative bodies, the best interests of the child shall be a primary consideration.’ We are committed to preventing child abuse and protecting children within our community.
Research into customer service in the UK has shown that when customers are happy they tell on average 4 people. When they are unhappy they tell on average 19 people. The way in which we communicate both externally and internally says a lot about who we are as a school. It is the way we deliver our message so that everyone feels that we are moving together and so that we inspire confidence in our students and their parents. As such, it is essential that the way we communicate is as consistent as our message. All communication should be ?right first time? and in order to achieve this our lines of communication both inside and outside of the school must be clear. It is also important that our message to parents, students and staff is consistently supportive. Any concerns and complaints from parents should be dealt with according to the Concerns and Complaints Policy. Any complaints or grievances from staff should be dealt with according to the Staff Grievance Policy.
Concerns and Complaints
The School is here for parents, pupils and staff and we want to hear your views and ideas. We recognize and acknowledge your entitlement to complain or air a grievance and we hope to work with you in the best interests of the children and young people in our care. The culture of the School is open and complaints are received in a positive manner. The School welcomes suggestions and comments from parents, pupils and staff members and takes seriously complaints and concerns they may raise. We encourage parents to mention these as early as possible. This gives us opportunity to try and rectify a problem or to explain the School?s position before a matter becomes serious. If in doubt about whether or not to raise a concern, we encourage you to contact us as we are here to help. What we do ask is that together we present a united front to pupils; otherwise children can receive damaging mixed messages.
Our customers are our students, parents, colleagues, Governors, Directors, public agencies and our business partners. The school sees good customer care as a key element in improving recruitment and retention, both of students and staff. These customer care values describe how we should relate to our customers. We should use them as a guide in setting standards and in evaluating whether or not we are delivering good customer care.
English Speaking Policy
To improve the extent of the speaking of English on the school premises while giving students the opportunity to converse in mother tongue in certain areas at certain times.
Networked computer resources and Internet access are widely available at Bromsgrove International School. They enhance the teaching and learning environment for both teachers and students, but are sophisticated and powerful tools, and Internet use in particular raises a range of legal, ethical, technical, and management issues. There is thus a need for proper regulation in the use of computers and Internet by staff and children. This is provided in the School’s ‘ICT and Internet Policy’ contained in this document. All those who wish to use the system must comply with this policy.